SHIPPING
When will my order ship?
Most products are made to order. Please allow 1–2 business days for processing before shipment.
How long does U.S. shipping take?
Standard U.S. delivery is typically 3–5 business days after shipment. Delivery estimates are not guaranteed and carrier delays can occur. Tracking is emailed when your order ships.
Do you offer free shipping?
Yes. Free shipping is available on U.S. orders over $35. Other available shipping options and rates appear at checkout.
RETURNS & EXCHANGES
What is your return and exchange policy?
For eligible physical products, contact us within 7 days of delivery and ship the item back within 14 days of delivery. Returned items must be in their original condition.
Can personalized or custom items be returned?
Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or defective.
What if my order arrives damaged or incorrect?
Contact us as soon as possible at info.thefelizcompany@gmail.com with your order information and photos when helpful. We will work with you on a replacement or refund when appropriate.
ADDITIONAL INFO
Do you take custom or bulk orders?
Yes. Custom and bulk projects start at a minimum quantity of 10 units. Pricing and turnaround depend on the product, quantity, customization, and needed-by date. See our Custom & Bulk Orders page.
How are your products made?
Most printed products are made with PLA filament and are designed or prepared, 3D printed, cleaned, assembled when needed, and packed in our home workshop. Slight layer lines, surface texture, or color variation are normal parts of the 3D-printing process.
How should I care for a 3D-printed item?
Clean gently with a soft, damp cloth. Avoid prolonged exposure to high heat, including very hot vehicle interiors, because PLA can soften or warp at elevated temperatures. Follow any product-specific care instructions on the listing.
What if my package is late or lost?
If tracking is delayed or your package appears lost, contact us. We’ll help review the tracking information and work with the carrier when appropriate.
STILL HAVE QUESTIONS?
Email info.thefelizcompany@gmail.com or use our contact form and we’ll be happy to help.