Refund policy
Returns and Exchanges
At TheFelizCo, we want you to be happy with your order. Every item is carefully produced and prepared in-house. If something isn’t right, please contact us at info.thefelizcompany@gmail.com.
For eligible standard physical products, we accept returns or exchanges under the following conditions:
- Contact us within 7 days of delivery to request a return or exchange.
- Approved return items must be shipped back within 14 days of delivery.
- Items must be returned in their original condition.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Personalized and custom-made products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Return Address
Approved returns should be mailed to:
TheFelizCo
4283 EXPRESS LN STE 8821-588
SARASOTA, FL 34249
United States
Please contact us before sending a return so we can confirm that the item is eligible and provide any necessary return instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at info.thefelizcompany@gmail.com with your order information and photos showing the issue.
When appropriate, we will work with you to provide a replacement, exchange, or refund.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.
The amount of time it takes for the refund to appear in your account can vary depending on your bank, payment provider, and location.
If you believe an approved refund is taking longer than expected, contact us at info.thefelizcompany@gmail.com.
Nothing in this policy limits any consumer rights that cannot legally be waived.