Shipping policy

Thank you for shopping with TheFelizCo! Below is everything you need to know about how and when we ship your order.

Shipping Destinations

We currently ship within the United States only. International shipping is not available at this time. Orders with a shipping destination outside the United States cannot be completed through our checkout.

Order Processing Time

All of our products are made to order. Please allow 1–2 business days for us to prepare and package your order before it ships. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates & Delivery Estimates

Shipping rates are calculated based on your order and destination. Available shipping options and pricing will be shown at checkout before you place your order.

Free shipping is available on U.S. orders over $35.

Typical delivery times after your order ships are:

  • Standard U.S. Shipping: approximately 3–5 business days
  • Expedited U.S. Shipping: approximately 1–3 business days, when available at checkout

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and other conditions outside our control may affect delivery.

Order Tracking

Once your order ships, you will receive tracking information by email when tracking is available. You can use the tracking number to follow your shipment through the carrier.

Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address. If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you to discuss reshipment. Additional shipping charges may apply.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is handled by that carrier. If your shipment appears lost, delayed, or has a tracking issue, please contact us and we will do our best to help you work with the carrier and determine the next steps.

Contact Us

If you have questions about shipping, tracking, or an order, contact us at info.thefelizcompany@gmail.com. We typically respond within 1–2 business days.

Last updated: August 14, 2026